Individuals who are deaf in one ear can do many workplace tasks without accommodation. However, difficulties may arise when an employee needs to listen to a sound source such as a telephone with one ear while also attending to sounds around them, such as alarms, customer service bells, vehicle and equipment sounds, people approaching from behind, and coworkers or customers who are trying to get the employees attention of communicate with them.
Instant Messaging and Texting Solutions for Businesses
Two-way text and instant messaging can enable communication among employees who are deaf or hard of hearing and those that are hearing. Instant messaging provides realtime, remote access to communication for all employees. These texting solutions can be used as accommodation solutions in the workplace and in the field. Of course, there are a number of free, public instant messaging services like AOL's AIM and Yahoo! Messenger. However, many businesses would prefer to use a more secure system offered through companies that provide enterprise instant messaging. The following list includes resources that offer two-way text messaging services and others that offer instant messaging services.